Refund Policy

Every single-document purchase (a paystub order, W-2, 1099-MISC, 1099-NEC or invoice) comes with a 30-day money-back guarantee. If you're not happy with it for any reason, ask within 30 days of the purchase and we will refund the full amount of that order.

Found a mistake? Often the quickest fix is to correct it in the builder and download again. If the error came from our calculation or our PDF, tell us and we'll put it right or refund you.

• Cancel anytime from My profile → Manage billing. Cancelling stops the next renewal; you keep unlimited access until the end of the period you paid for.
• First charge: if you ask within 7 days of your first subscription payment, we refund it in full and end the subscription.
• Renewals (later monthly or annual charges) are not refunded, except where the law requires it or we charged you in error. Remember to cancel before the renewal date if you don't want the next period.

Email support@paystub.biz from the email address you used at checkout, with the date and amount of the charge. You don't need to give a reason, though it helps us improve.

We process approved refunds within [number] business days, back to the original payment method. Your bank may take a further 5 to 10 business days to show it.

We may refuse a refund, or close the account, where the Service was used in breach of our Terms of Use, for example to create false income records, or where refunds are being abused (such as repeated buy-and-refund of the same documents).

Please contact us before disputing a charge with your bank. We can almost always resolve it faster. If a charge is disputed, we may pause the account while the dispute is open.