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Get in touch

Most questions are answered in the help center. If yours isn't, email us and a person will reply.

Email support

A person reads every message. Write from your account's email address and include what you were making (paystub, W-2, 1099, invoice) and roughly when you bought it.

Never send full Social Security, bank account or card numbers by email.

Quick answers

How year-to-date works
Fixing a mistake and downloading again
Cancelling your subscription
Why Copy A isn't included
Which taxes we calculate

Help center FAQ

Billing and refunds

Cancel anytime from My profile → Manage billing. Single documents have a 30-day money-back guarantee, and subscriptions can be refunded within 7 days of the first charge. See the refund policy.